We kindly ask for a 36-hour notice should you need to cancel your reservation. Anything less than that makes it difficult to fill our stylists‘ valuable time. In an effort to respect the time of our salon guests and stylists, we reserve the right to evaluate same-day cancellations and apply a $25 rebooking fee.
We understand life gets hectic and things fall off your radar, which is why we ask for your email address and mobile number to remind you of your upcoming salon reservation. We will forgive the first no show, beyond that, in an effort to respect our stylists’ time and livelihood, we require no-show reservations to be paid in full prior to scheduling and/or honoring future reservations.
Please arrive with your hair free of extensions, braids, or twists.
A detangling fee applies to excessively tangled hair as it requires more work.
Please be advised when booking a blowdry & curl (silk press), curly style (wash and go), and you have not had a haircut in 3 months, you are required to get a trim and conditioning treatment. Service may be denied due to the condition of the hair, which may greatly affect the outcome of those services.
Late arrivals tend to create stress and risk a compromised experience for stylists and other guests. To ensure promptness and quality for all reservations throughout the day, we may elect to reschedule guests running 15+ minutes late to another convenient time. Please plan your commute to the salon accordingly.
CHILDREN AND PET POLICY
We love your children and your pets as much as you do. We promise! Children receiving salon services are welcome in the salon of course. For safety reasons and insurance purposes, children not receiving services must be accompanied by an adult. We do not have a child-proof salon and due to sharp tools, hot tools, chemicals and heavy costly equipment, the salon is not a safe space for children to be left unattended.
As for your furry children, it is not State Board compliant to have pets in the salon unless of course, it is a service pet. We appreciate your understanding.
ACCEPTED FORMS OF PAYMENT
We accept cash, Visa, MasterCard and Discover cards. We also allow stylist gratuities on your card and of course, cash gratuities are always appreciated.
Due to the cost, time and/or complexity of certain salon services, we require a non-refundable 50% deposit for certain reservations, including, but not limited to, relaxer treatments, coloring, weaves and off-site event styling.
Thank you for taking the time to review Divine Hair Care's Salon Etiquette. If you have any questions, please email firstname.lastname@example.org.
We look forward to serving you soon.